Refund policy

Return & Refund Policy

At Spittie, we want you to feel comfortable and confident when shopping with us. If your purchase does not meet your expectations, we offer free returns and refunds within 30 days, subject to the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the product should generally be:

In its original condition;
Unused, unless inspection was reasonably necessary;
Complete with accessories, tags, or components originally supplied, where applicable; and
Accompanied by valid proof of purchase.

Please contact us at support@spittie.space before returning an item. Our customer support team will review your request and provide the appropriate return instructions.

Returns sent without first contacting us may be delayed in processing.

Free Returns

Eligible returns accepted under this policy are free of charge. Customers should follow the return instructions provided by our support team to ensure that the approved return method is used.

Please do not send a return to an address without receiving instructions from us first.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@spittie.space.

Please include:

Your order number;
A brief description of the issue; and
Clear photographs of the product and, when relevant, its packaging.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Refunds

Once an eligible return has been received and inspected, or when we determine that a physical return is unnecessary, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund has been issued can vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because Spittie provides free standard worldwide shipping.

Exchanges

If you would like a different product, please contact us. Depending on availability and the circumstances of your request, we will provide appropriate instructions.

Exceptions

Certain products may not be eligible for return where required for health, hygiene, safety, or other legitimate reasons, particularly after use. Any applicable restriction will be communicated where required and will not limit rights that cannot legally be excluded.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.